Shipping policy

When it comes to shipping and delivery, Shams Golf Exchange is committed to providing a seamless and efficient experience for our customers. We understand the importance of receiving your order in a timely manner, and we strive to ensure that all shipments are handled with care and delivered promptly.

Almost all shipping partners in Australia consider any parcels longer than 105cms to be "oversized" unfortunately this means that most golf clubs fall into this and because we are shipping from business to residential, its quite, well, expensive. Our shipping costs are as competitive as we can afford and in most cases we will be contributing some of the shipping costs over and above what we charge you as the customer.

Our shipping and delivery conditions are designed to meet the needs of our customers while maintaining the highest standards of quality and reliability. Here are some key details about our shipping and delivery process:

Shipping Methods

We offer a variety of shipping methods to accommodate different preferences and requirements. Whether you need your order delivered quickly or are looking for a more cost-effective option, we have you covered.

Our standard shipping option provides reliable delivery within 3 - 8 business days.

Shipping Costs

At Shams Golf Exchange, we strive to offer competitive shipping rates to our customers. We offer a range of shipping options

Our preferred shipping partners are Australia Post, Aramex and Couriers Please, however from time to time we may use alternative carriers

Shipping Insurance

All orders from Shams Golf Exchange include automatic shipping insurance up to AUD $100, provided by our shipping partners. This insurance covers loss, damage, or theft during transit. In the event of such issues, we will assist in filing a claim for reimbursement up to the insured amount. Please note that any value exceeding AUD $100 is not guaranteed, and Shams Golf Exchange accepts no liability for loss, damage, or theft beyond the covered amount, unless additional insurance is arranged prior to shipping.

Order Tracking

We understand the importance of being able to track your order from the moment it leaves our warehouse to its final destination. That's why we provide order tracking for all shipments.

Once your order has been processed and shipped, you will receive a tracking number via email. This tracking number can be used to monitor the progress of your shipment online, giving you peace of mind and allowing you to plan accordingly.

Delivery Times

Delivery times may vary depending on factors such as the shipping method selected, the destination address, and any unforeseen circumstances that may arise during transit.

For domestic shipments, our standard shipping option typically delivers within 3 - 8 business days.

Our warehouse will generally have your order with our carrier within 48 hours of an order being placed.

Order cutoff time is 5pm Monday to Friday

Express Local Delivery: Terms & Conditions

Our Express Local Delivery service is designed to get your premium Japanese golf gear to you as quickly as possible. By selecting Express Local Delivery at checkout, you agree to the following terms:

1. Eligibility & Delivery Area

  • Radius: Delivery is only available for addresses located within a 20km radius of our warehouse in Doncaster East, VIC 3109.

  • Validation: Eligibility is determined at checkout based on your shipping address. If your address falls outside this zone, this shipping option will not be visible or available.

2. Mandatory Authority to Leave (ATL)

  • Agreement: By selecting Express Local Delivery, you provide unconditional Authority to Leave (ATL) the parcel at your delivery address.

  • Placement: Our delivery drivers will look for the safest possible place to leave your parcel (e.g., behind a pillar, inside a porch, or behind a gate) if you are not home to receive it.

  • Specific Instructions: You may provide specific delivery instructions (e.g., "Leave behind the side gate") in the 'Notes' section at checkout. While we aim to follow these, final placement is at the driver's discretion based on safety and accessibility.

3. Risk and Liability

  • Transfer of Risk: Once the driver has dropped off the parcel at your property, the risk of loss, theft, or damage transfers to the customer.

  • No Claims: Shams Golf is not liable for any parcels that are lost, stolen, or damaged after a successful delivery has been made under the ATL agreement.

  • Proof of Delivery: Our drivers may take a photo of the delivered parcel as proof of delivery.

4. Delivery Attempts & Accessibility

  • Clear Access: It is the customer's responsibility to ensure the delivery property is accessible. This includes ensuring gates are unlocked and pets (dogs) are secured.

  • Unsuccessful Delivery: If a driver cannot safely access the property or find a secure location to leave the parcel, the item will be returned to our Doncaster East warehouse. A redelivery fee may apply.

5. Service Times

  • We strive to fulfill local orders as quickly as possible. Please note that delivery windows may vary based on order volume and time of purchase.

Shipping Restrictions

While we strive to provide shipping services to as many customers as possible, there may be certain restrictions in place due to legal or logistical reasons.

Some items may be subject to shipping restrictions based on their contents or destination. These restrictions are in place to ensure compliance with applicable laws and regulations. If you encounter any issues during the checkout process related to shipping restrictions, please reach out to our customer support team for assistance.

At Shams Golf Exchange, we are dedicated to ensuring that your shopping experience is as smooth and enjoyable as possible. If you have any further questions or concerns regarding our shipping and delivery conditions, please don't hesitate to contact us. Our knowledgeable team is here to assist you.

If you have any questions about your order please email us at hello@shamsgolfexchange.com.au

Please reach out to hello@shamsgolfexchange.com.au should your tracking details be incomplete or your item has not been received after 15 days from order